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INSIGHTS

Here we are sharing insights learnt from our own experiences or through our clients.
Mastering data quality in service management

Mastering data quality in service management

One of the results of our Drivers for Growth in Service research has shown that companies are strugg...

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Digitalising your service business – The importance of Master Data Management and Data Quality

Digitalising your service business – The importance of Master Data Management and Data Quality

We concluded from the Drivers for Growth in Service research conducted by leading service organi...

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Digitalisation of Service, speed up solution design with service solution blueprints

Digitalisation of Service, speed up solution design with service solution blueprints

One of the results from our Drivers for Growth in Service research has shown that companies are stru...

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Digital Services Design for Equipment Manufacturing Companies

Digital Services Design for Equipment Manufacturing Companies

From product-related to customer business related service design Typically, equipment manufacturi...

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5 steps to understand how customers develop their perceptions about your brand

5 steps to understand how customers develop their perceptions about your brand

Delivering superior experiences to customers has many benefits for optimising returns on investments...

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Co-Innovation with customers to develop and sell advanced services

Co-Innovation with customers to develop and sell advanced services

From our Drivers for Growth in Service research amongst leading service organisations, we l...

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