News: A deep-dive into the Service Industry Standards

As a service executive, you are probably in the midst of a major evolution to your service business model. Executives tell us time and again getting together at events makes all the difference in how they navigate the waters.

  • A deep-dive into the Service Industry Standards

Noventum is pleased to announce Service Industry Standards Day, 6 December taking place in partnership with Field Service in Amsterdam. As part of the full day deep dive programme on the Service Capability & Performance (SCP) Standards, Mr Trausti Árnason, Global Service Director of Marel will take you through their Simple, Smarter, Faster transformation Initiative to explain why and how they successfully used these service industry standards.

Other topics during the Service Industry Standards Day are: Using Customer Experience Design to change your culture to "Service Thinking", Benchmarking your Service Business, SCP Compliant Software Applications, How to implement a Global Best in Class Service Operating Model, Optimising Parts Management.

Also we will focus on IoT: IoT enables completely new business models which are highly valuable to customers and at the same time represent a low cost for the organisation. Therefore most manufacturers want to develop (advanced) services enabled by IoT, but the key question is how? Vince Savard, Senior Consultat at Noventum Service Management, provides with his workshop help for companies to develop a vision for the future of service in the digital age and get insights into the potential of the service business and IoT.

  • The Field Service Conference

Field Service, Europe’s leading event for service, support and customer care will run 6-8 December 2017 with over 55 heads of service speakers focusing on digital transformation and next generation service. The event will kick off with The Samsung Story, lead by Andreas Beck, Head of Service, Samsung Electronics GmbH.

Check out the full agenda here.

You can register today for Field Service, including the including the Service Industry Standards Day with a 20% discount (Service providers only) when you indicate the registration code: FSEU17NOVENTUM.

  • Learn more about the Service Industry Standards

New industry standard launched for Service Parts Management In collaboration with leading Service Parts Management organisations, we have completed the development of a new best practice reference framework for Service Parts Management. Interested companies can now benchmark their parts operations with best in class. Find out more! Benchmark your organisation!


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