News: Digital Services Transformation Course

Join our New Digital Services Transformation Course

Develop your leadership skills and successfully transform towards a digital service business that focuses on improving the value of it's customers

This four-day digital services transformation course provides a comprehensive guide to lead digital service transformation including the strategic, operational and technological aspects. You will learn why and how to take action to improve your competitive advantage by changing your business model.



Course Topics

  • Designing the digital service transformation and creating new digital service business models 
  • Leading the digital service transformation
  • Improving customer value analytics 
  • Designing new services based on customer analytics
  • Lowering costs by digitising service delivery models
  • Increasing revenues by designing a sales and marketing model for digital services
  • Designing the IoT platform enabling the new digital service transformation
  • Attracting, engaging, developing, and retaining digital service talent
  • Establishing a digital knowledge management process to enhance your services 

Participant profiles

  • General Managers 
  • Senior Vice Presidents in Service
  • Vice Presidents in Service
  • Senior Directors in Service
  • Directors in Service 
  • Service Managers
  • Programme Managers of Digital Service Initiatives 

Upcoming Course 

  • 15 & 16, 29 & 30 November 2017, Amsterdam 


    • €3750 Plus VAT where applicable

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