Service Business Opportunity Assessment

Tools

Service Business Opportunity Assessment

How can you improve your service business?

Whether you’re only just getting started - or already in the process of - transforming your service business, it is beneficial to start with an objective assessment of your current situation. Such assessment should provide you with key insights into your organisation's main areas of improvement, as well as concrete next steps to initiate or accelerate change within your organisation.

To help you succeed, Noventum has developed a Service Business Opportunity assessment (based on SCP Standards & our Best Practice Library) that takes you through the following steps:

To get started, we will provide you with access to a free online self-assessment covering a limited scope of functional service business areas.

Undertaking this assessment will take approximately 30 minutes of your time. Upon completion of the assessment, you will gain direct access to your personalised report of opportunities. The assessment report includes:

A spider graph showing your current situation versus your ambition level and the different stages in the service evolution model.

An explanation of a selection of concrete opportunities specific to your business.

A mapping of these concrete opportunities on available best practices from the SCP standards and our best practice library.

A bubble chart which prioritises the improvement opportunities based on: time to implement, urgency and potential benefits.

A roadmap tailored to your current situation and ambition level (not in the scope of the free self-assessment).

Sign-up and enter the free self-assessment

Digital Transformation of Service: best-of-breed, platform, or hybrid architecture?

For an organisation to successfully transform their service business and gain maximum benefits, having the right advanced technology in place is essential. Supporting service processes in an optimum manner requires a number of functional domains such as: contact centre, service request management, service marketing & sales, service contract management, finance, field service management, and parts management to name a few.