Key conclusions of the research and how you can start with driving growth with service

06 Oct 2020

Executed in spring, the research included several research participants from different...

CUSTOMER EXPERIENCE DESIGN COURSE

29 Jan 2019

The Customer Experience Design Course offers managers the opportunity to learn how to design,...

The 2018 Service Strategy Handbook for global service business leaders

25 Oct 2017

Our vision is that the Service Business leads the way to abundant and sustainable growth and...

The Service Revolution of the Manufacturing Industry

07 Dec 2015

Looking at the industry trends it appears that IoT, Industry 4.0 and product digitalisation will...

Customer Centric Innovation for Sustainable Growth

02 Jan 2014

Service seems to help with solving “business challenges”, which goes further than...