People development

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Strategic Account Executive

The course teaches the critical relationship skills and account management strategies required to create customer value, improve client loyalty, and generate new, profitable revenue.

This course includes topics such as: Transforming from Technical Expert to Brilliant Professional, Creating Trust, Building Customer Acumen, Mastering the Four Core Relationship Skills, Influencing with Integrity, Leading Brilliant Conversations, Taking Charge of Your Time and Your Life for Peak Personal Performance. 

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Trusted Advisor
A course that assists anyone whose business is built on trust, and who believes that service business growth depends on excellent service and positive customer experiences, resulting in long-term client relationships.
Support Professional
The course trains technical support professionals in the customer skills necessary to deliver quality services in today’s complex support environment.