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Support Centre Management

The course provides students with the skills necessary to effectively manage the challenges of the most complex support operations.

The comprehensive Support Centre Management course includes fourteen modules covering all aspects of managing both the operational and business aspects of support organisations. Students who successfully complete the course achieve accreditation under the SCP Career Certification programme.

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Trusted Advisor
A course that assists anyone whose business is built on trust, and who believes that service business growth depends on excellent service and positive customer experiences, resulting in long-term client relationships.
Support Professional
The course trains technical support professionals in the customer skills necessary to deliver quality services in today’s complex support environment.