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Support Professional

Support Professional is designed for technical support professionals whose goals include providing excellent customer support, as well as technical solutions.

The programme is designed to teach soft skills techniques and strategies to effectively work with all types of customers, while solving technical problems over the telephone or via the Internet.

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Trusted Advisor
A course that assists anyone whose business is built on trust, and who believes that service business growth depends on excellent service and positive customer experiences, resulting in long-term client relationships.
Support Professional
The course trains technical support professionals in the customer skills necessary to deliver quality services in today’s complex support environment.