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Support Specialist

The two day Support Specialist course is unique in its focus on the critical areas of performance for senior members of the support team. Course modules focus on the key roles senior specialists play in delivering quality support, including mentoring, knowledge creation and management, understanding metrics, and teamwork.

And, since senior specialists also play a key role in escalation management, course modules on negotiating, problem management, and listening are part of the curriculum to provide the skills necessary to effectively manage escalations and assist other team members in managing their case backlogs.

For more information contact us today.

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Trusted Advisor
A course that assists anyone whose business is built on trust, and who believes that service business growth depends on excellent service and positive customer experiences, resulting in long-term client relationships.
Support Professional
The course trains technical support professionals in the customer skills necessary to deliver quality services in today’s complex support environment.